TERMS & POLICY

This website is operated by eatfloranotfauna. Throughout the site, the terms “we”, “us”, and “our” refer to eatfloranotfauna. We provide this website, including all information, content, products, and services available from this site, subject to your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing products from us, you engage in our services and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all terms and conditions contained herein, you may not access the website or use any services.

SECTION 1 – WEBSITE DETAILS AND GOVERNING LAW

eatfloranotfauna operates from its logistics and operations facility located at 291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543.

These Terms of Service and any separate agreements under which products are supplied shall be governed by and construed in accordance with the applicable laws of Singapore. However, nothing in these Terms shall deprive consumers residing within Europe of any mandatory rights or protections granted under applicable European consumer protection legislation.

SECTION 2 – PRODUCTS AND ORDERS

We specialize in supplying plant pots, planters, and related botanical accessories through our website, eatfloranotfauna.co.uk.

We make reasonable efforts to display product descriptions, images, and colours as accurately as possible. However, we cannot guarantee that your device will display colours precisely as intended.

We reserve the right to limit sales of products to any individual, geographic area, or jurisdiction where permitted by law. Product descriptions, availability, and pricing may be modified at any time without prior notice. We also reserve the right to discontinue any product at our discretion.

SECTION 3 – PRICING AND PAYMENT

Product prices are subject to change without notice. We shall not be liable for any modification, price adjustment, suspension, or discontinuation of products or services.

Payment must be completed in full at the time an order is placed. Payments are processed using the authorized payment methods made available during checkout.

You agree to provide accurate, current, and complete billing, shipping, and account information for all purchases made through our website.

SECTION 4 – SHIPPING AND DELIVERY

We coordinate deliveries to destinations throughout Europe and other supported regions through established international logistics providers.

1. Order Processing
   Orders are generally prepared and dispatched within 1–3 business days following successful payment confirmation.
2. Estimated Delivery Time
   Following dispatch, standard delivery time is generally between 4–11 business days depending on destination and carrier conditions.
3. Tracking Updates
   Tracking information will be provided via email once an order has been dispatched. Additional tracking updates may be issued throughout the delivery process.
4. Delivery Delays
   Should a shipment significantly exceed the expected delivery timeframe, we may initiate an investigation with the relevant carrier. Depending on the outcome, a replacement shipment or refund may be offered where appropriate.

SECTION 5 – TRANSFER OF RISK AND OWNERSHIP

Risk of loss or damage to products transfers to the customer only when the products are physically received by the customer or a third party designated by the customer, excluding the carrier.

Until delivery has occurred, responsibility for the goods remains with the seller in accordance with applicable consumer protection laws.

SECTION 6 – RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

Consumers residing within jurisdictions that provide statutory withdrawal rights may cancel their purchase within 14 calendar days without providing a reason.

1. Withdrawal Period
   The withdrawal period expires 14 calendar days after the day on which the customer, or a designated recipient, takes physical possession of the final item within the order.
2. Exercising the Right of Withdrawal
   To exercise this right, customers must notify us by sending a clear written request to [email protected] before the withdrawal period expires.

Additional return requirements and procedures may be outlined within our separate Return Policy.

SECTION 7 – FAULTY, DEFECTIVE, OR DAMAGED PRODUCTS

If a product arrives damaged, defective, or materially different from its description, please contact us within 14 calendar days of delivery.

1. Evidence Requirements
   Customers may be asked to provide photographs clearly showing the issue in order to facilitate assessment.
2. Resolution Options
   Upon verification, we may provide an appropriate remedy, including replacement, refund, store credit, or another reasonable solution depending on the circumstances.
3. Return Requirements
   In certain cases, a return may not be required if sufficient evidence has been provided and approved.

SECTION 8 – ACCOUNT AND BILLING INFORMATION

You agree to provide and maintain accurate, complete, and current information necessary for order processing, delivery, communication, and payment verification.

We reserve the right to refuse, cancel, or limit orders where inaccurate, incomplete, or misleading information has been provided.

SECTION 9 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, eatfloranotfauna shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of the website, products, or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable consumer protection laws.

SECTION 10 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to us using the contact details below:

Brand Name:
eatfloranotfauna

Website:
eatfloranotfauna.co.uk

Email:
[email protected]

Telephone:
+65 68774763

Operations Address:
291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543

Customer enquiries are typically reviewed within 24–48 hours during normal business operations.