HELP CENTER

Welcome to eatfloranotfauna. These Terms and Frequently Asked Questions (FAQ) govern the purchase of products from eatfloranotfauna.co.uk (“Website”). The Website is operated in accordance with applicable consumer protection standards for customers in Europe and other supported regions.

1. PAYMENT METHODS & SETTLEMENT

Q: What payment methods are accepted?

A: We support a range of secure payment methods to ensure a smooth checkout experience, including:

1. Credit and Debit Cards: Visa, Mastercard, American Express
2. Digital Wallets: Apple Pay, Google Pay, and other supported payment solutions available at checkout

All payments are processed securely in the currency displayed at checkout. Settlement occurs immediately upon successful transaction authorization.

2. SHIPPING, DELIVERY & TRACKING

Q: Which regions do you ship to, and what are the delivery timeframes?

A: We primarily ship to selected European destinations using established international courier services, including DHL, FedEx, and UPS (or equivalent providers depending on logistics availability).

Order Processing:
Orders are typically processed within 1–3 business days, including verification, packing, and dispatch preparation.

Transit Time:
Once dispatched, delivery generally takes 4–11 business days depending on destination and customs procedures.

Q: How can I track my order?

A: Customers receive automated email notifications at key stages of the delivery process:

1. Dispatch confirmation with tracking details
2. Arrival at a regional logistics hub
3. Out-for-delivery notification from the local courier

Q: What happens if my order is delayed?

A: If a parcel does not arrive within the expected timeframe, please contact our support team. We will initiate an investigation with the relevant courier within 24 hours. Depending on the outcome, we will arrange either a refund or a replacement shipment where appropriate.

3. CANCELLATIONS, RETURNS & DAMAGED GOODS

Q: What is your return policy?

A: Customers residing in eligible European regions are entitled to a 14-day right of withdrawal from the date of delivery. Items must be returned unused, unwashed, and in original packaging to qualify.

To initiate a return, please contact us via email.

Q: What if my item arrives damaged or defective?

A: If your item arrives damaged or shows manufacturing defects, please notify us within 14 days of delivery.

Customers are required to provide clear photographic evidence of the issue. Once verified, we will offer a refund or replacement.

In such cases, returning the damaged item may not be required.

4. CUSTOMER SUPPORT & CONTACT INFORMATION

Q: How can I contact customer support?

A: For all enquiries regarding orders, payments, or policies, please contact us through the details below:

Brand Name:
eatfloranotfauna

Website:
eatfloranotfauna.co.uk

Email:
[email protected]

Telephone:
+65 68774763

Operations Address:
291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543

We aim to respond to customer enquiries within 24–48 hours during normal business operations.