PRIVACY TERMS

1. INTRODUCTION

This Privacy Policy explains how personal data is collected, used, stored, and protected when you visit or interact with eatfloranotfauna.co.uk (the “Website”). By using the Website, you acknowledge and agree to the practices described in this Privacy Policy.

eatfloranotfauna is committed to protecting the privacy and security of customer information and handling personal data in accordance with applicable data protection laws and regulations.

2. LEGAL BASIS FOR PROCESSING

We process personal data based on one or more of the following lawful grounds:

Contractual Necessity
To process, manage, and fulfil customer orders and provide requested services.

Legal Obligations
To comply with applicable commercial, tax, accounting, and regulatory requirements.

Legitimate Interests
To manage customer relationships, improve our services, prevent fraud, and respond to enquiries or requests.

3. PERSONAL DATA WE COLLECT

When you interact with our Website or place an order, we may collect the following categories of information:

Identity Information
First name and surname.

Contact Information
Email address and telephone number.

Order Information
Billing address, delivery address, order details, and purchase history.

Technical Information
IP address, browser type, device information, operating system, and data collected through cookies or similar technologies.

4. PAYMENT PROCESSING

All payment transactions on the Website are processed through secure third-party payment providers. During checkout, payment information is transmitted directly to the payment processor using encrypted connections.

We do not store or retain complete payment card details on our systems. Payment providers process financial information independently in accordance with their own privacy policies, security standards, and applicable regulatory requirements.

5. DATA RETENTION PERIODS

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations.

Order and Transaction Records
Customer names, contact details, invoices, and purchase records may be retained for up to 7 years to satisfy accounting, taxation, and regulatory requirements.

Customer Support Communications
General correspondence and customer service records may be retained for up to 2 years following the most recent interaction.

Technical and Analytics Data
Connection logs, website analytics, and related technical information may be retained for up to 12 months.

6. INTERNATIONAL DATA TRANSFERS

As eatfloranotfauna serves customers in multiple countries, personal data may be transferred, stored, or processed in jurisdictions outside your country of residence.

Where required by applicable law, appropriate safeguards and contractual measures are implemented to ensure personal data receives a level of protection consistent with relevant data protection standards.

7. DATA PROTECTION MEASURES

We maintain reasonable administrative, technical, and organisational safeguards designed to protect personal data from unauthorised access, disclosure, alteration, misuse, or loss.

While we strive to protect all information submitted through the Website, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, absolute security cannot be assured.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

1. The right to access personal data held about you.
2. The right to request correction of inaccurate or incomplete information.
3. The right to request deletion of personal data where legally applicable.
4. The right to restrict or object to certain processing activities.
5. The right to request transfer of your personal data in a portable format where permitted by law.

To exercise any of these rights, please contact us using the information provided below.

9. CONTACT INFORMATION

If you have questions regarding this Privacy Policy, your personal data, or any privacy-related matter, please contact us:

Email:
[email protected]

Telephone:
+65 68774763

Operations Address:
291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543

We aim to review and respond to valid privacy-related enquiries within 48 hours whenever reasonably possible.