REFUND & RETURNS

This Refund and Return Policy (“Policy”) applies to all purchases made through eatfloranotfauna.co.uk (“Website”). The Policy outlines the rights and obligations of customers and the Website operator in relation to returns, refunds, cancellations, and related post-purchase matters.

This Policy is intended to align with applicable consumer protection regulations in the European Union, the United Kingdom, and Singapore, where relevant.

1. STATUTORY RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

Consumers residing in the European Union or the United Kingdom are entitled to a statutory right to withdraw from a distance purchase contract within 14 calendar days without providing any reason.

The withdrawal period begins on the day the consumer, or a third party designated by the consumer (excluding the carrier), takes physical possession of the goods.

To exercise this right, the consumer must notify us via email at [email protected] with a clear statement indicating the decision to withdraw from the purchase contract. We will acknowledge receipt of the withdrawal request within 48 hours.

Upon valid withdrawal, we will refund all payments received from the consumer, including standard delivery costs (excluding any additional charges for non-standard or premium shipping options). Refunds will be processed within 14 days from the date we are informed of the withdrawal decision.

Return Requirement:
Consumers must return the products to our designated return address within 14 days of notifying us of withdrawal. The deadline is met if the goods are dispatched before the 14-day return period expires.

Return Costs and Condition:
The direct cost of returning the goods is borne by the consumer. Items must be returned in their original packaging, unused, and in the same condition in which they were received to qualify for a refund.

2. DAMAGED, DEFECTIVE, OR NON-CONFORMING ITEMS

If an item arrives damaged, defective, or significantly different from its description, the consumer is entitled to request a remedy.

The consumer must contact us within 30 days of receipt via [email protected] and include:

1. Order reference number
2. Description of the issue
3. Clear photographic evidence of the damage or defect

After reviewing the evidence, we will offer an appropriate solution, which may include a refund or replacement.

In verified cases of damage or defect, customers may not be required to return the affected item.

3. DELIVERY DELAYS AND INVESTIGATIONS

Orders are shipped via international courier services including DHL, FedEx, and UPS or equivalent carriers.

If a shipment exceeds the estimated delivery timeframe, customers should contact us at [email protected] so that a formal investigation can be initiated with the relevant carrier.

Following the conclusion of the investigation, and based on the carrier’s findings, we will determine an appropriate resolution, which may include reshipment or refund where applicable.

4. PAYMENT METHODS AND REFUNDS

Approved refunds are issued to the original payment method used at checkout.

We support multiple payment methods, including:

1. Visa
2. Mastercard
3. American Express
4. Apple Pay
5. Google Pay
6. Supported digital wallets available at checkout

Refund processing times may vary depending on the customer’s financial institution, typically ranging from 5 to 10 business days after the refund has been issued.

5. RETURN ADDRESS

All authorized returns must be sent to the following address:

291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543

Customers are advised to use a trackable shipping method when returning items, as we are not responsible for lost or misdirected return shipments.

6. CUSTOMER SUPPORT AND ENQUIRIES

For questions regarding this Policy or any refund and return-related matters, please contact us:

Brand Name:
eatfloranotfauna

Website:
eatfloranotfauna.co.uk

Email:
[email protected]

Telephone:
+65 68774763

We aim to respond to enquiries within 24–48 hours during standard operating periods.