SHIPPING POLICY

This Shipping and Delivery Policy governs the dispatch, transport, and delivery of products purchased through eatfloranotfauna.co.uk (“Website”).

This Policy outlines the shipping procedures, estimated delivery timeframes, and related conditions applicable to all orders placed on the Website.

1. WAREHOUSE AND DISPATCH LOCATION

All orders are processed, packed, and dispatched from our central operations facility located at:

291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543

2. SERVICE AREAS

We currently offer international delivery services to selected regions, primarily including countries within Europe.

Delivery availability may vary depending on destination, logistics constraints, and carrier coverage.

3. ORDER PROCESSING TIME

All orders require a processing period of 1–3 business days before dispatch.

Processing includes order verification, quality checks, packaging, and preparation for shipment.

Orders placed on weekends or public holidays will be processed on the next available business day.

4. TRANSIT TIMES AND COURIER SERVICES

Once dispatched, orders are typically delivered within 4–11 business days to most European destinations.

We work with established international courier services, including DHL, FedEx, and UPS (or equivalent services), depending on destination and logistics availability.

Please note that delivery timeframes are estimates and may be affected by customs procedures, local carrier delays, or regional disruptions beyond our control.

5. TRACKING AND SHIPPING UPDATES

Customers will receive automated email notifications at key stages of the delivery process, including:

1. Dispatch Confirmation – when the order leaves our facility and tracking details become available
2. Transit Update – when the parcel reaches a sorting or distribution hub
3. Out for Delivery – when the parcel is handed to the local delivery courier

Tracking information can be used to monitor shipment progress until final delivery.

6. DELIVERY DELAYS AND SUPPORT

If a shipment exceeds the expected delivery timeframe, customers are encouraged to contact us at [email protected].

Upon receipt of an enquiry, we will coordinate with the relevant carrier to investigate the shipment status. Based on the outcome of the investigation, appropriate resolutions may include reshipment or refund where applicable.

7. CUSTOMS, TAXES, AND IMPORT RESPONSIBILITY

Customers are responsible for providing accurate and complete delivery information at checkout.

International shipments may be subject to import duties, VAT, customs fees, or other local charges imposed by the destination country’s authorities.

These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

8. ADDRESS ACCURACY AND DELIVERY CONDITIONS

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

Once an order has been dispatched, changes to the delivery address may not be possible.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

9. CONTACT INFORMATION

For any questions regarding shipping or delivery, please contact us:

Brand Name:
eatfloranotfauna

Website:
eatfloranotfauna.co.uk

Email:
[email protected]

Telephone:
+65 68774763

Operations Address:
291 Joo Chiat Road, #05-01, JK Centre, Singapore 427543

We aim to respond to shipping-related enquiries within 24–48 hours during normal operating periods.